Quoted per inquiry
Shipping is priced in your written quote.
Door or port
Delivery to your business or an agreed port.
Report within 7 days
Damage or shortages, with photos.
1. Overview
Emperor Source is a U.S.-based wholesale distributor. We do not sell products or collect payment through this website. Every order begins as an inquiry, and shipping is arranged by our team as part of a written quotation. This policy explains how that works. It forms part of our Terms & Conditions.
2. Shipping quotes
Shipping costs are calculated for each inquiry based on the products, quantities, packaging, total weight and volume, destination and delivery method. They are included in your quotation as a separate line.
- Quotations are valid for 30 days unless a different period is stated.
- Freight rates can change with fuel surcharges, carrier capacity and port conditions. If a rate changes before your order is confirmed, we will tell you before you commit.
- Once you confirm an order in writing, the shipping cost in that confirmation applies, except for charges outside our control described in section 6.
3. Delivery options
- Delivery to your address. We deliver to your business address in the United States. Deliveries are made to a commercial location with access for freight vehicles. Liftgate, inside delivery, appointment scheduling or residential delivery can be arranged and are quoted separately.
- Delivery to an agreed port. We deliver your goods to a port agreed in your quotation. You, your customs broker or your freight forwarder then arrange collection, customs clearance and onward transport.
- Not sure? Tell us in your inquiry and we will recommend the most practical option for your order size and location.
4. Consolidated shipments
You can request products from several manufacturers in one inquiry. Where possible, we combine them into a single shipment or container to simplify delivery and reduce cost. Consolidation depends on production timing, product compatibility, volumes and available space, so it is never guaranteed by submitting an inquiry. Your quotation will state whether your order ships consolidated or in separate shipments.
5. Production & transit times
Production lead times shown on product pages are estimates. Production starts after your order is confirmed in writing and any agreed deposit is received. Transit time depends on the shipping method (ocean, air or ground), the route and the destination, and is estimated in your quotation.
We keep you updated on your order’s progress and will tell you promptly about any expected delay. We are not responsible for delays caused by events beyond our reasonable control, including weather, port congestion, carrier schedule changes, customs inspections, labor disputes or government action.
6. Customs, duties & documents
For imported goods, your quotation states the delivery terms, including who is responsible for customs clearance, import duties, tariffs, taxes and fees. Where these are your responsibility, they are payable by you directly or through your customs broker. Charges introduced or changed by authorities after your order is confirmed — such as new tariffs — may be passed on at cost; we will notify you as soon as we are aware of them.
We provide standard shipping documents, such as a commercial invoice and packing list, and a certificate of origin where available. Please make sure the importer and delivery details you give us are complete and accurate; delays or costs caused by incorrect information are the buyer’s responsibility.
7. Samples
Sample requests may be subject to minimum quantities. We quote the sample cost and the shipping cost separately before anything is sent, and confirm availability with you first. Samples ship once the sample quotation is accepted and paid as agreed.
8. Receiving your order
- Check the number of cartons or pallets against the delivery receipt before signing.
- Note any visible damage, crushed packaging or missing items on the delivery receipt or bill of lading, and take photos.
- Keep all packaging until any issue is resolved.
9. Damage, shortages & claims
Please report damage, shortages or products that do not match your order confirmation within 7 days of delivery. Email us your inquiry reference number, a description of the issue and photos of the goods, packaging and delivery receipt. We will work with the carrier and manufacturer to resolve it, and may replace the goods, issue a credit or refund the affected items, as set out in our Terms & Conditions. Claims reported after 7 days, or for damage not noted on delivery, may not be accepted by the carrier.
10. Refused or undeliverable shipments
If a shipment is refused without a valid reason, or cannot be delivered because of incorrect details or failure to collect from the port, the resulting costs — including redelivery, storage, demurrage and return freight — are charged to the buyer.
11. Contact
Emperor Source
400 Ravinia Place, Suite B, Orland Park, IL 60462
(708) 526-8484 · info@eaglesmediaenterprises.com
Monday – Friday, 9:00 AM – 5:00 PM CST
On this page
Questions about this policy?
Email info@eaglesmediaenterprises.com or call (708) 526-8484, Monday–Friday, 9–5 CST.